Cleaning Tech: Needs to learn:
- Tools & Chemicals for each job:
- Window cleaning: List of tools, tool basics,
- Gutter Cleaning
- Pressure Washing
- Roof Cleaning
- Dryer Vent Cleaning
- Cleaning Process for each job:
- Window Cleaning
- Gutter Cleaning
- Pressure Washing
- Roof Cleaning
- Dryer Vent Cleaning
- Day 1: Orientation – company culture & learning system, Safety, Customer Factor, Services.
- Day 2: Chemical & Ladder Safety, Tools & Truck Training,
- Day 3: Tools & Cleaning Training, Truck Training
- Day 4: Cleaning Training
Office Assistant: Needs to learn:
- Responsibid: Scheduling, navigating, crewcal, changing appointments, sending bids
- Customer Factor: Invoicing, looking up past info and putting into Responsibid
- Calling clients: Scheduling in person estimates, Checking voicemails, checking emails, calling old clients (rescheduling, one and done?, touching base)
- Customer service: complaints, feedback, post service followup,
- Social Media: Posting on social media (facebook, nextdoor, etc.), responding to customer requests
- Learn services, what is included, how they are performed, FAQs.
- Workflow: Taking calls, assigning tasks,
Day 1: Orientation & Safety, Day 2: Process & Workflow, Responsibid, Customer Factor
Sales Associate
Operations Manager
Marketing Assistant
